FAQ & Rules
Availability & prices
Do you have availability for...?
You can check our availability online on such portals like hostelworld.com, hostelbookers.com or making a booking enquiry on our website: www.gregtomhostel.com.
What is the cost of one night?
Prices vary according to the type of accommodation desired and the season. You can find the price list by clicking on the booking link on our web page www.gregtomhostel.com/prices.
Are there any extra costs I should know about?
There are no hidden costs. Breakfast, supper, sheets, towels, laundry, internet, tea and coffee and so on are all included in the price of the night.
The Hostel
Is there a lockout or curfew?
No, our reception is open 24 hours a day. There is no lock-out during the day and night. However, we have the right to enter the rooms to clean or to show people their beds.
What time is check-in /check-out ?
Check-out is at 10.00am. You can leave your bags for the day in our free luggage storage. Rooms for new arrivals are generally available after 12 o’clock (midday); if you arrive before your room is ready, you may check in at the front desk and leave your luggage in our luggage room and relax in our common room area or join our breakfast starting form 6 am.
How do I get there ?
Maps and directions are available on our website. Click on a link Location.
Do you speak English ?
All of our reception staff speak English and will be more than happy to help you with any questions you might have.
Is smoking permitted in the hostel?
Smoking is not permitted anywhere in the hostel apart from a balcony area. If we spot a person smoking inside the hostel, we may take certain steps and even decline accommodation.
Can I invite my friends to the hostel?
During the day we don't have anything against it but between 10 PM and 8 AM only our guests and staff are allowed to be at the hostel. If a person not registered in our hostel happen to be in the hostel, we may take certain steps and even decline accommodation of the person who brought the other person when it was forbidden.
Reservations
About the reservation system ...
Our reservation system is provided by all the popular booking websites such as hostelworld.com, hostelbookers.com, gomio.com. Valid credit card details are required to book online. Secure online reservations can be made through our website with valid credit card information including the credit card number, date of expiry, and the credit card owner’s name.
Can you please send me a confirmation for my visa application?
We send our guests a conformation letter only after a total payment of all nights of their stay on our bank account.
Do I need to book ahead of time or can I just show up?
We recommend reserving ahead of time whenever possible. Availability in high season in our hostel changes constantly. If you turn up and we’re fully booked, we will try to help to find you other hostels to sleep in.
Do you accept groups?
We accept groups bookings up to 6 people. Bookings of more than 6 people will be declined under any circumstances.
I haven` t received a confirmation.
Your email provider may be using spam filters. Please check your spam folders. If you still have not received your confirmation, or if your email provider deletes possible spam, please email the hostel.
I need to cancel my reservation.
Cancellations are subject to our cancellation policy. Please cancel your beds not sooner than 24 hours before your arrival. Cancellation made through telephone is not valid. To cancel your booking please send us email at info@gregtomhostel.com with the name of the person who made reservation, date of arrival, date of departure and reference number of your booking. Otherwise, you’ll be charged the amount of first night rate.
Why do I need a credit card to reserve?
In case of no-shows or late cancellations, we retain the right to debit a penalty fee from your card equal to the total of the first night’s accommodation. For further details, see the Reservation Terms.
Is it safe to book online?
Yes, it is safe.
Is my credit card charged ahead of time when I make a reservation?
Your credit card is not charged before your arrival, we just keep your cc details for security reasons. You pay all the balance on arrival.
Where do my personal details go?
On arrival we record your passport details as required by the police. We do not sell any information to spammers or outside market research companies.
Rooms
Are dorm rooms mixed sex or single sex?
All our dorms are mixed sex.
Are private rooms available?
There are a limited number of private double rooms, with availability subject to demand.
Do you have rooms with private bathrooms?
We have only shared bathrooms with showers.
Do you have single rooms?
We do not have single rooms at this time, but a double room as single use may be arranged. Please email our staff with your request.
How big are the dorm rooms?
Dorms range in size from 4 to 6 people.
What is a Dorm Bed?
A dorm bed is a bed in a dormitory room, a room shared with other people. Dormitory beds are reserved on a per bed basis. For each guest there is a bed, locker and night lamp to use.
What is a Double room?
A Double Room is a private room for usually two (2) people.They are spacious rooms with one king size bed ( not two single beds). Though, there is an option to organize an extra bed for some extra 50 zlotych. Please inform us about it in advance. Double rooms are reserved on a per room basis.
What is a `Communal` or `Shared
`Shared
Security
Do you have lockers or a safe?
In the dorm rooms each person has a large locker for which you receive a padlock with a spare key on the check-in. There is no deposit for either the keys or padlock but in case you lose them we charge you some money equivalent.
Is luggage storage available for the day I check out?
Yes, you may store your baggage with us free of charge. Our luggage storage is on the reception floor.
Services & facilities
Are sheets and blankets provided?
Yes, bed linen and blankets are included in the price. For sanitary reasons, sleeping bags are not permitted.
Are showers included?
Yes, hot showers are available 24 hours a day at no charge to our guests.
Are there any maps?
Our helpful staff will be more than happy to indicate the most useful locations and some cool places in
Do you do airport pick ups/ drop offs?
No, but we can recommend you a very good company which does it - Cracow City Tours click here to reserve your transfer
Do you have air conditioning/heating?
We have the heating on in our hostel apart from summer months. There is no air conditioning, though.
Do you have cooking facilities?
A self-catering kitchen is available. Use of our fully equipped kitchen facilities is free for our guests. The kitchens are open 24 hours, apart from the reception kitchen which is shut from 11.30-12.30 for cleaning purposes.
Do you have Internet access? WIFI?
Yes, and it’s FREE!
Do you have laundry facilities?
We have washing machines ( no driers though), there are also clothing racks to hang your clothes on the balcony or in your room.
Do you have maps of Kraków?
Yes, we provide free maps of Kraków to all of our guests.Apart from them, we have also City spy maps of all the major European cities.
Is breakfast included?
Yes, we provide a basic breakfast which consists of bread, different sorts of ham, scrambled egg, hard-boiled eggs, veggie stuff, jam, marmalade and milk, coffee, tea and so on. If you need something more substantial, you can make it yourself in the kitchen – just make sure you clean up after yourself!
Is parking available?
Metered parking can be found on the streets. There is a 24 guarded parking just next to the hostel. The staff will show you where to park for free nearby.
Is there an elevator?
Yes, but it’s too old to workJ
General Rules
7) Hostel rules:
- We do not accommodate stag dos, hens nights or any type of school groups (if you booked with us and you’ll be one of those we will decline to accommodate you and charge you for the whole stay). We refuse accommodation to group bookings of more than 6 people.
- By making a reservation with your credit card you agree that in the event that you cancel your reservation less than 24 hours from your agreed check-in time or that you fail to arrive by your agreed check-in time, you authorise the travel services provider to charge your credit card without further reference to you an amount not exceeding one night's charge in the case of accommodation or such amount as may be set out in the service provider's terms and conditions in the case of non-accommodation product.
- The hostel is non-smoking area however you can smoke on a balcony area.
- Between 10 PM and 6 AM people who are not our guests or members of staff can’t be in the hostel area
- All the unnecessary damage ( such as results of heavy drinkingJ) is being covered by the ones that caused it.
- All nights of accommodation must be paid for on arrival
- The Greg&Tom Hostel Management and Staff reserve the right to refuse accommodation to anyone or end their stay before the reservation finishes if standards of behaviour are not met, in cases such as this no money will be refunded to the guests.
- People can not share one dorm bed.
Cancellation policy
TERMS-CONDITIONS
Cancellation conditions of reservations coming through external online booking companies.
Your credit card will be charged ONLY:
1- In cases of "no show"
2- If you cancel or change the date of your reservation with less than 24hrs notice. (i.e. after midday on the day before you are due to arrive). The amount charged will be the total of the first night of your reservation. You will also lose the your deposit which is nonrefundable.
Cancellation conditions of reservations made via telephone, email or directly with the hostel.
In cases of no show we won’t refund any money. You need to contact us about any slight alter to your booking in more than 24 hours notice.
Cancellation conditions of your stay while already in the hostel.
You have the right to shorten your stay in our hostel but just before fulfilling the payment. We don’t refund the money in case any booking changes.
After payment we do not refund money.